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Faq

Frequent questions

Some questions that can help you to know more about our sales process and products quality.

How do we deliver our products?

Once a payment has been accepted, the product is shipped to a customer-designated address. Retail package delivery is typically done by the a retail courier such as wakilni, Gogo drive, Toters, etc….

Policy of returns and warranty products

Within 30 days of the product purchase date you may return products purchased at lavenderandblue.shop store for a full refund of your purchase price.

Products must be returned in their original condition and packaging with all included parts. You are responsible for the cost of the return shipment.
Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.

Shipping and handling is non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you, in which case we will also pay the return shipping cost.
Return of products to ExpoImaging requires prior approval by e-mail to sales@lavenderandblue.shop

Can I pickup my order?

Self pickup service is available

How long will it take to get my order?

We ship orders on Mondays – Fridays, during office hours only, and we don’t operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially during some certain seasons. Your patience is appreciated.

How can I pay?

Cash upon delivery

How do I make an order?

Click on a product you like and add to cart, then follow the easy checkout process. After that, the shipment process will be initialized.

Where are your products made?

Products are manufactured in Turkey because, surprisingly, there are many local producers offering the best quality towels and pestemals.

Where are your products from?

All from Turkey, manufactured by reputable Turkish suppliers.